Product: Mohawk Flooring Carpet Flooring Clear all filters (3 of 3 reviews match)
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Take a little more time to read this long complaint! The SmartStrand carpet we purchased a little over a year ago is terrible. We had carpet in our home for 26 years that lasted through three boys and two dogs. It was a light beige and stood up against everything. We...
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Anonymous
Carol

I had the same experience my carpet looks like crap but was told it is normal wear and tear. I did this several years ago but was not told I could have my own inspection of th...

Laura.from.Mohawk
Laura.from.Mohawk

Hello, This is Laura with Mohawk Flooring - I'm really sorry to hear about your experience with your carpet, and I understand from your comments that you've already filed a cl...

1.3
Product
Mohawk Flooring Carpet Flooring
I liked
  • That i can do this online
  • Ease of use
I didn't like
  • Poor quality
#1108096
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I was required to hire a certified carpet cleaner before Mohawk would look at the problem. Mohawk hired an independent inspection whom said there was corn rowing. The pictures were horrible. Mohawk claims no manufacturing problem. DO NOT BUY MOHAWK. I must rake...
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Laura.from.Mohawk
Laura.from.Mohawk

Hello Linda, this is Laura with Mohawk Flooring - I'd responded to your review on another site and then saw your review here as well. I'm very sorry again to hear about your e...

1.0
Product
Mohawk Flooring Carpet Flooring
#888525
Reply to reviews
A room of SmartStrand carpet almost immediately got pulls and frays. We have no children or pets and the room is rarely used. The Mohawk warranty is for "manufacturing defects" and they are the ones who get to decide that it's not a manufacturing defect! This is...
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Laura.from.Mohawk
Laura.from.Mohawk

Hi Janice, this is Laura with Mohawk Flooring--we'd been exchanging messages on another site, and I saw your post here. The Consumer Affairs team advised me that they'd sent y...

1.0
Product
Mohawk Flooring Carpet Flooring
#829924
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